Platform Worker Registration: Complying with the Social Security Code 2020

Introduction – Platform Worker Registration

India’s gig economy has exploded in recent years, ranging from food delivery and ride-hailing to home repair and digital freelancing, all of which have changed the face of modern work. However, while the numbers look great on paper, the reality for platform workers is often less than ideal. No job security, no health cover, and if something goes wrong? They’re usually left on their own.

That’s where the Social Security Code, 2020 (“Code”), comes into play. It was passed to bring India’s gig and platform workers under the umbrella of formal legal protection, and the most important step to seek legal protection under the code is platform worker registration. Without getting registered, a worker is invisible to the system.

A lot of folks don’t even know that they are eligible to be registered under the Code, while others think the process is too complex or unnecessary. The benefits of registering under the Code are massive, and skipping it renders the very purpose of the Code to ensure legal protection of the platform workers as useless.

Here’s what you’ll learn in this article:

Who qualifies as a platform worker and gig worker, and what the law says.
How the Social Security Code 2020 protects India’s gig economy and platform workers.
Step-by-step breakdown of the registration process to ensure legal protection under the Code.
Social security benefits for the platform workers once registered; and
Common mistakes that workers and platforms make.

The Code on Social Security compliance isn’t just a technical formality; it’s the gateway to real, tangible support, ranging from accidental insurance to maternity benefits, pensions, and more. This could be the most important step in legitimizing India’s invisible workforce.

Let’s break down what you need to know and how gig worker registration in India works without all the jargon.

Who Are Platform and Gig Workers Under Indian Law?

India’s new labour regime under the Social Security Code, 2020, marks the first time ever wherein the law clearly defines and acknowledges the gig workers and the platform workers, thereby ensuring recognition to a massive informal workforce that has been ignored for so long. But the definitions that define and acknowledge the gig workers and platform workers are often misunderstood or misused.

Let’s break it down to simplify the scope and applicability of the definitions.

Definition of Gig Worker

A gig worker under section 2(35) of the Code is someone who earns outside the traditional employer-employee relationship, often on a per-task or per-project basis. They’re not on any company’s payroll permanently. They are mostly freelance graphic designers, event photographers, or online tutors. They may work for multiple platforms or directly with clients.

Definition of Platform Worker

A platform worker under section 2(61) of the Code, on the other hand, means a person engaged in or performing tasks through an online platform or app, which acts as an aggregator or intermediary. Examples include food delivery partners for Zomato or Swiggy, ride-hailing drivers for Ola or Uber, or home service professionals for Urban Company.

Here’s how the two are legally different (but often overlap):

Category	Definition	Examples
Gig Worker	Works independently without employer-employee contract	Freelancers, independent contractors
Platform Worker	Works through an app or digital platform that assigns tasks	Ola drivers, Swiggy delivery, Urban Co.

These workers are covered under different provisions of the Code, and each has its registration eligibility and entitlements.

What the Law Covers

Under the Social Security Code 2020, both gig and platform workers are entitled to:

Access to social security benefits for employees, unorganised workers, platform workers, and gig workers.
Coverage under welfare schemes, and
Eligibility for future schemes is notified by the Central or State Governments.

A big misunderstanding that exists is that these workers are often considered “contract workers”. Whereas, the Code on Social Security makes it clear that these workers are a new labour category protected under the Code, and they must be treated accordingly.

The Code ensures that even if the work is irregular, once a person qualifies under the definition provided under the Code and completes platform worker registration, he/she become eligible for benefits under the Code. Skipping the registration under the Code is like leaving money on the table.

Legal Basis for Platform Worker Registration

The Code on Social Security, 2020, is the first Indian law to provide a structured legal framework for the registration and protection of platform and gig workers. Before this law, most gig economy workers had little to no official status, even though they contributed significantly to the country’s service ecosystem. The 2020 Code, however, aims to formalise this segment of workers and grant them access to certain social security benefits. Yet, many employers and workers fail to understand what that exactly means in practice.

What the Code Says

Chapter IX of the Social Security Code 2020 ensures social security for the workers engaged through platforms like app-based services or on-demand marketplaces, as they are now included and protected under the Code in either of the categories of workers, such as gig workers, platform workers, or unorganised workers. The law defines this group distinctly from standard employees working in organised sectors.

A platform worker under section 2(61) of the Code is “a person engaged in or undertaking platform work,” which means work arrangement outside a traditional employment relationship where organisations or individuals use an online platform to access other organisations or individuals to solve specific problems or to provide specific services or any such other activities. The legal foundation of platform worker registration and social security assurance is found primarily in Sections 109 to 114 of the Code.

Key Legal Provisions in the Code on Social Security

Section	Provision
Sec. 109	Helpline, facilitation centre, etc., for unorganised workers, gig workers, and platform workers.
Sec. 110	Funding of State Government schemes through aggregator contributions and Central Government support.
Sec. 111	Record-keeping of the schemes.
Sec. 112	Helpline, facilitation centre, etc., for unorganised workers, gig workers and platform workers.
Sec. 113	Registration of unorganised workers, gig workers and platform workers.
Sec. 114	Formulation of schemes by the central government for gig workers and platform workers, and establishment of the National Social Security Board for gig workers and platform workers

Key Legal Rights Upon Registration

By completing the platform worker registration, individuals become eligible for several social security benefits under the Code, which include:

Access to health and life insurance
Maternity benefits for women workers
Pension schemes after age 60
Protection from platform deactivation without due cause
Financial aid in case of accident or disability

These benefits are linked directly to a worker’s registration status. If a worker under any of the categories specified within the Code isn’t registered, he/she is not considered eligible for the rights and social security benefits under the Code, regardless of how long he/she has worked or which platform he/she is on.

The hard truth is that some employers don’t feel the need to tell their gig workforce about Code on Social Security compliance, while others wrongly assume that once someone has joined the app or the platform, they’re automatically covered under the Code. However, they fail to understand that that’s not correct, and registration under the Code is a separate step and a requirement to claim the social security benefits. This registration is usually to be done on portals like e-SHRAM or other state-notified systems.

Why This Legal Recognition Matters

It allows workers to enforce rights under welfare schemes.
Aggregators can no longer operate without contributing to welfare funds.
Workers get a formal identity within the social security ecosystem.
Future disputes or claims can be backed with a registered legal status.

Without this layer of formality mandated by the Code, gig worker or platform worker registration in India becomes an optional afterthought, which completely defeats the Code’s intention. In some cases, failure to register could also limit the worker’s ability to claim compensation in case of injury or termination.

Eligibility Criteria for Platform Worker Registration

When the Social Security Code 2020 was passed, it introduced much-needed clarity, but still, a lot of unorganised workers, gig workers, platform workers and aggregators don’t know who can register. It’s not as simple as just being on an app or platform to claim benefits under the Code. The law outlines specific eligibility criteria that must be satisfied for valid platform worker registration.

Surprisingly, many gig workers, platform workers, or unorganised workers in India aren’t even aware of the requirements to register under the Code, as the employers fail to organise system-wide onboarding support or legal briefing to their workers. Failure to understand these can lead to rejection of benefits which the workers would otherwise be entitled to under the Code.

Who Is Eligible to Register?

Under the Social Security Code 2020, a person may register as a platform worker, gig worker, or unorganised worker if:

He/she is a citizen of India.
The worker is above 16 years of age or such age as may be prescribed by the Central Government.
He/she works through a digital platform or app that assigns tasks or clients.
He/she has submitted a self-declaration electronically or otherwise in such form and in such manner containing such information as may be prescribed by the Central Government.
Their annual income does not cross the threshold (as notified by the Central Government) for social security eligibility.
They are not part of any regular or formal employment contract.

Documents Required for Registration

The worker must provide the following:

Aadhaar card (mandatory)
Bank account details (with IFSC code)
Mobile number linked with Aadhaar
Recent passport-size photo
PAN card (if available)
Proof of platform work (platform ID, work screenshots, or earnings statement)

Some workers get rejected because they either didn’t upload clear photos or gave incorrect Aadhaar-linked details, or discrepancies or typos in bank details, while others weren’t sure which document counts as platform proof, so they skipped that altogether.

Notification Timeline and Windows

Currently, registration is open year-round, but official drives and awareness campaigns may be limited to certain states. Aggregators are also supposed to encourage or facilitate worker registrations, but many do not fulfil this duty, creating compliance gaps under the Code on Social Security.

As per recent labour ministry notifications:

e-SHRAM remains the central portal for unorganised and platform worker registration.
Workers can update their profiles every 6 months.
State governments may verify or request more information based on jurisdiction.

Key Takeaways:

Platform worker registration isn’t automatic; it requires active submission of documents.
Income, age, and proof of digital work are critical for approval.
Registration gives access to social security benefits for platform workers, gig workers, and unorganised workers.
Many rejections happen due to small but avoidable mistakes in the submission.
Employers must also comply with the Code on Social Security compliance rules to avoid penalties.

Registration Process Step-by-Step

Now that the Social Security Code 2020 formally recognizes platform workers, gig workers, and unorganized workers, the bigger question is, how do you get registered? Most workers and even some HR teams wrongly assume that signing up with the app or gig platform automatically links you to the government records, which is totally not true.

Registration under the Code is a distinct and formal step, independent of app or platform-based sign-up. Here’s how it works in India right now.

1. Where to Register – The Official Portal

The Government of India has designated the e-SHRAM portal as the primary national database for all unorganised workers, including gig workers and platform workers.

Portal URL: https://eshram.gov.in

While this is the main one, some state governments (like Kerala, Maharashtra, and Delhi) have introduced additional platforms or ask for syncing with their labour department. But even in those states, registration on the e-SHRAM portal is the minimum requirement to access social security benefits as workers under the Code.

2. Step-by-Step e-SHRAM Registration Process

To complete the platform or gig worker registration in India, follow these steps:

Step 1: Go to eshram.gov.in and click on “Register on e-SHRAM.”
Step 2: Enter your Aadhaar-linked mobile number.
Step 3: Submit OTP for Aadhaar verification.
Step 4: Fill in personal details – name, age, gender, address, and education.
Step 5: Choose occupational category – select platform worker or gig worker as applicable.
Step 6: Upload bank account details and any document proving gig work (screenshot of earnings or profile may be accepted).
Step 7: Submit and download your e-SHRAM card.

Most people don’t know that Aadhaar must be linked with their mobile for OTP to work, and if that’s not done, the process will not complete.

3. Timeline, Fees & Confirmation

Timeline: The entire process usually takes 10–15 minutes online if all documents are ready.
Fees: No government fee is charged for e-SHRAM registration.
Confirmation: You will receive a Universal Account Number (UAN) and an e-SHRAM card as proof of registration.

If there’s no SMS confirmation or the UAN isn’t generated, it could mean there’s a mismatch in data, like Aadhaar name not matching bank name, etc. These reasons might seem like minor errors, but they can cause your platform worker registration to fail silently.

Final Notes on Registration

Workers can update their data every 6 months if there’s a change in job role, platform, or income.
The e-SHRAM card must be shown to access social security benefits for platform or gig workers, especially for insurance or emergency aid.
Code on Social Security compliance mandates platforms to promote or support this registration for their workforce.

Many platforms don’t bother telling their workers about this step, but it’s crucial for protecting the platform or gig workers under the national policy. Without this, they’re excluded and denied from all formal support.

Benefits of Registering as a Worker under the Code

Most platform and gig workers in India, even those who’ve been on platforms like food delivery or cab hailing for years, have no idea about the real value of platform worker registration under the Social Security Code. The common assumption is that, if the work is happening and the money’s coming in, things are fine, but such kind of thinking renders the whole point of the Social Security Code 2020 as fruitless.

This Code doesn’t just give the worker a label of protected worker under the Code, but also ensures legal backing, access to government schemes, and long-term security, which was missing for this segment of the workforce for so many years.

Let’s break down exactly what a registered unorganised worker, gig worker, or platform worker becomes eligible for.

1. Social Security Benefits for Unorganised Workers, Gig Workers, and Platform Workers

Once you’re officially registered, you’re recognised as part of India’s unorganised workforce, and this opens up access to major social welfare programs. Some of the most important social security benefits for workers under the Code include:

Accident Insurance: ₹2 lakh cover in case of accidental death or permanent disability under Pradhan Mantri Suraksha Bima Yojana.
Maternity Benefits: Registered women workers can access cash benefits during the maternity period.
Old Age Protection: Government schemes like Atal Pension Yojana are available for registered gig workers, platform workers, and unorganised workers.
Life Insurance: Some schemes provide group term insurance at subsidised premiums.
Skill Development: Access to training programs and reskilling benefits through platform-driven schemes.

Some workers wrongly believe that these social security benefits are only for salaried or formal employees. But the government has explicitly included unorganised, gig and platform workers under these social security benefit schemes through the Code.

2. Access to Government Welfare Schemes

By completing the platform worker registration, a worker gets their e-SHRAM card, which serves as an identification document for several government programs.

Here’s what it enables:

Inclusion in state-specific labour welfare schemes.
Eligibility for disaster relief funds.
Free skill upgrades or educational benefits (if notified by the local government).
Access to subsidised health checkups or mobile clinics in urban zones.

Many of these schemes require no further documents once your registration is verified. But when you’re not in the system, you’re just not countable, and that’s where the real problem begins.

3. Legal Protection in Disputes

When you’re a registered platform worker, gig worker, or unorganised worker, you don’t just have benefits, you also have standing. In cases of disputes like:

Unfair deactivation by the platform
Non-payment of dues
Refusal to reimburse approved expenses
Sudden change in work terms

You have a better chance of claiming rights via the labour commissioners or local legal aid. The Social Security Code 2020 empowers both workers and government authorities to treat your case seriously if you are formally part of the system.

Some workers don’t even know that if they’re not registered, they might not even be heard in court. No record means no proof.

Summary of Key Benefits:

Category	Benefit Description
Health & Accident	₹2 lakh insurance under PMSBY
Maternity Support	Monthly or one-time cash benefit for women
Old-Age Security	Access to pension plans like APY
Dispute Protection	Recognition in legal forums under Social Security Code
Govt. Schemes Access	Eligibility for education, health, and relief schemes

To sum it up, unorganised, platform, or gig worker registration in India is not just a checkbox. It’s the gateway to long-term dignity, economic stability, and government-backed safeguards. Those who skip this step not only lose legal cover, they also render useless the very purpose of why the Code on Social Security has been enacted.

Penalties for Non-Compliance by Employers or Aggregators

One of the most misunderstood parts of the Social Security Code 2020 is the responsibility it places on employers and aggregators. Most employers and aggregators think registration under the Code is only the worker’s job. But the Code assigns legal duties to platforms and digital intermediaries, especially when it comes down to unorganised, gig or platform worker registration and compliance with national-level tracking and contribution schemes.

Some aggregators and employers are even aware that non-compliance can attract penalties, even if no worker files a complaint. Labour authorities have the power to initiate suo motu action once data gaps or non-reporting are found.

Role of Aggregators and Employers Under the Code

Under the Code, employers and aggregators are required to:

Maintain accurate databases of all active unorganised, gig, and platform workers.
Submit details of employment terms to the appropriate authority.
Contribute to the social security fund meant for unorganised, gig, and platform workers.
Facilitate or promote worker registration on government portals like e-SHRAM.
Cooperate with inspections and digital audits as required.

Many large apps and platforms haven’t yet set up dedicated legal or compliance desks for this Code on Social Security compliance. They assume it is an HR department’s issue, but labour compliances today are legally binding, not a “good to have” feature.

Fines and Legal Risks for Non-Registration or Incorrect Declarations

Here’s where the penalties kick in.

Under Section 133, any person, being an employer, who contravenes the Code may face a penalty if they:

Fail to pay any required contribution under the Code or its rules.
Deduct employee contributions (e.g., provident fund, insurance premiums) but fail to remit them.
Reduce wages, privileges, or benefits in violation of the Code’s provisions (e.g., maternity benefits, gratuity, statutory leave).
Obstruct or fail to cooperate with authorities like inspectors or labour officials.
Submit false returns, reports, or statements.
Fail to pay administrative/inspection charges, building workers’ cess, or compensation mandated under the Code.
Refuse to produce documents, registers, or statements when legally required.

Penalties:

Serious violations, such as not remitting deducted employee contributions, carry mandatory imprisonment (minimum 1 year, up to 3 years) plus a fine of at least ₹1 lakh.
Other offences may result in imprisonment (2 months to 1 year) and fines (up to ₹2 lakh).
Offences can be treated as continuing; employers may face additional daily fines for ongoing non-compliance.

Section 134 of the Code addresses situations where an employer has already been convicted for an offence under Section 133 and commits the same offence again. In such cases:

The second or subsequent conviction will attract more stringent penalties.
The offender may face an extended prison term of up to 2 years and fines up to ₹2 lakh.

These enhanced penalties reflect the seriousness of habitual non-compliance and serve as a deterrent.

Incorrect declaration of a worker’s role (e.g., listing them as part-time or contractual when they qualify as a platform worker) can also lead to liability. If a worker proves he was denied registration due to such misreporting, the company could be sued or blacklisted from future hiring schemes.

Summary of Aggregator Penalties:

Non-Compliance Type	Penalty Description
Failure to register workers	Fine up to ₹50,000
Misreporting worker status	Legal action + cancellation of labour law exemptions
Daily penalties until compliance is restored	Additional penalties and blacklisting in government records
Refusal to support inspections	Daily penalties until compliance is restored

For better understanding, let’s be clear that non-compliance is not just bad optics; it’s a legal liability now with the enactment of the Code. And with the expansion of digital infrastructure, employers and aggregators are under greater scrutiny. Companies that fail to meet the Code on Social Security compliance requirements are at risk of losing trust, workers, and government access.

It is not enough for aggregators and employers to do the bare minimum, as the law expects active compliance, and if they ignore this, the fines are just the start.

Challenges in Implementation

Even though the Social Security Code 2020 marked a bold step towards formalising the rights of unorganised, gig, and platform workers, the road to actual implementation has been far from smooth. It’s not just about having a law on paper; making it work on the ground is a whole different story.

Many unorganised, gig and platform workers across India still don’t know about their right to register or the social security benefits assured to them under the Code. And employers and aggregators, despite being legally obligated, have often dragged their feet in ensuring smooth onboarding or compliance.

1. Awareness and Digital Literacy Gap

This is probably the biggest bottleneck. For a law that relies on online registration, the irony is that most workers have either never used the e-SHRAM portal or don’t understand how it works.

Many workers have never heard of platform worker registration.
Instructions are often only in English or Hindi, ignoring regional needs.
Workers struggle with Aadhaar-linked phone numbers or banking verification.
Cyber cafes or facilitation centres are either not trained or charge unofficial fees.

This digital and educational gap creates a great challenge in the enforceability of the Code, yet there have been no strong national-level campaigns targeting unorganised, platform, and gig workers on the ground for educating and creating awareness.

2. Platform Pushback and Poor Enforcement

Many major platforms (cab apps, food delivery startups, etc.) are not cooperative. Whereas, the Code on Social Security expects them to maintain worker data and contribute financially, many:

Avoid classifying their workforce as employees or even gig, unorganised, or platform workers.
Don’t actively promote the gig worker registration in India.
Avoid reporting accurate data to labour departments.
Claim “data privacy” or technical constraints to dodge obligations.

The major issue that exists here is that the enforcement is weak. While the law exists, labour departments often don’t have the tech infrastructure or manpower to check and ensure that thousands of workers per platform are registered.

3. Lack of Unified Policy Between the Centre and the States

Although e-SHRAM is national, several state governments (like Tamil Nadu, Kerala, and Karnataka) have launched parallel schemes for platform worker welfare. But these aren’t always synced.

Here’s what happens:

Level	Challenge
Central Govt	Operates e-SHRAM but lacks state-level integration
State Govt	Offers welfare schemes but may not recognise e-SHRAM
Workers	Confused whether they need to register twice
Aggregators & Employers	Unclear on where to report compliance

The lack of uniformity and coordination between the centre and the state means, a worker could register in one state and be rejected from a scheme in another.

Recommendations for Workers, Aggregators, and Employers

Here are key recommendations for gig & platform workers, employers, and aggregators under the Code on Social Security, 2020:

For Workers (Gig/Platform/Unorganised)

Register promptly on platforms like e‑Shram to become eligible for social security benefits. The e‑Shram portal now supports Aggregators to facilitate this under sections 113 & 114 of the Code.
Maintain and update accurate personal details, including Aadhaar and employment info, to ensure seamless access to benefits like insurance and identity cards.
Demand adherence to termination and dispute regulations, such as potential notice periods and grievance channels under emerging State-level protections.

For Employers and Aggregators

Actively facilitate worker registration, including onboarding on e‑Shram by integrating APIs, verifying UAN, Aadhaar details, and ensuring seamless registration workflows.
Contribute to the Social Security Fund under section 114(4), by paying 1–2% of annual turnover, capped at 5% of total payments to workers, to support welfare schemes.
Share transparent data on worker numbers, turnover, and contributions with Central/State Boards to enable regulatory oversight and monitoring.
Ensure portability of benefits such as insurance, pensions, and health coverage when workers move between platforms or aggregators.
Prepare for stricter obligations, including potential requirements like a 14-day termination notice and dispute resolution mechanisms in select jurisdictions.

Best Practices for Workers to Protect Rights

Despite the progressive framework under the Social Security Code 2020, the burden of platform worker registration still falls, at least partially, on the workers themselves. Many are either unaware of the benefits or assume the platform will “do it for them”; that’s a dangerous assumption.

Workers need to be more proactive, especially when dealing with platforms that may be non-transparent or unresponsive.

Here are a few practices every unorganised, platform, and gig worker in India should follow:

Register on the e-SHRAM portal and maintain updated records (contact, Aadhaar, bank).
Ask for confirmation from the platform if you’re listed under their registered workforce.
In case of injury or dispute, keep written logs and platform chats as proof.
Cross-check your eligibility for social security benefits for platform workers—don’t wait for the company to inform you.
If registration help is needed, reach out to Common Service Centres (CSCs) or district labour offices.

Some workers don’t know that platforms aren’t legally bound to assist unless a complaint is filed. The workers should understand that self-advocacy, especially for legal recognition, is a must. Also, the workers should make sure not to skip the registration just because someone at work said it’s optional. This informal “advice” often comes from people who don’t understand the law at all.

Employer-Side Responsibility for Compliance

Under the Code on Social Security compliance, the role of the aggregator or digital employer is more than just keeping the app or platform running. They’re directly responsible for:

Ensuring every eligible worker is aware of the unorganised, platform, and gig worker registration guidelines in India.
Contributing their share to the social security fund for platform workers.
Issuing formal communication or digital confirmations to workers upon registration.
Maintaining auditable compliance logs accessible to the labour department.
Cooperating during government audits and inspections.

Yet, many employers and aggregators think just listing the terms in an app or a platform and updating it satisfies legal compliance; it doesn’t. Lack of physical documentation or support mechanisms can and will be flagged in inspections.

Summary Recommendations Table

For Workers	For Platforms
Register on e-SHRAM	Ensure every eligible worker is notified
Keep your documents updated	Contribute to the central social security fund
Learn about your benefits	Contribute to central social security fund
Don’t rely solely on employer communication	Support multi-language guidance on registration
Document all work-related communication	Provide receipts or evidence of registration support

Conclusion – Platform Worker Registration

The Social Security Code 2020 was supposed to be a turning point, a formal acknowledgment that unorganised workers, platform workers, and gig workers play a crucial role in India’s modern economy, and on paper, it is true. It lays out the entire structure, from unorganised, gig and platform worker registration, to aggregator and employer duties, to centralised social security benefits for the registered workers under the Code.

But in real life? It’s messier than it sounds.

A large number of workers still haven’t even heard of the e-SHRAM portal, or if they have, they don’t know how to use it. Platforms, too, in many cases, treat compliance as optional unless they get hit with a notice. And the labour enforcement systems, in most states, are either under-resourced or still catching up with the tech side of things.

What Workers Should Start Doing

Workers should not afford to wait. If someone’s earning through a platform, even if part-time, they need to take the following steps seriously:

Register under the e-SHRAM scheme.
Maintain a digital copy of the registration receipt.
Track conversations or messages with platforms (these help legally).
File a complaint at the district labour office if registration is denied.
Educate peers, this creates a ripple effect that helps others too.

Many workers don’t realise that even without a written contract, they may still be covered under the Social Security Code 2020 as it’s based on work pattern, not paperwork.

What Aggregators and Employers Need to Understand

Digital platforms need to move beyond “terms and conditions” and start putting real support in place:

Dedicated legal compliance desks.
In-app registration support features.
Translating notices and policies in local languages.
Actual follow-up on whether their platform workers are registered.
Active contributions to the central fund and documentation.

Simply saying “it’s the worker’s job” won’t stand up anymore, not in court, not in an audit, and not in the public eye. And some companies think delaying this will help them stay “lean”. But they’ll soon find out that non-compliance isn’t lean, it’s risky.

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